Returns and Refunds

We hope you are satisfied with your shopping experience at luvettas.shop. If you are not satisfied with the items you received, you may request a return or refund in accordance with the following policy.

I. Conditions for Return Requests

You may request a return provided that the following conditions are met:

The request is submitted within a specific timeframe after receiving the item (subject to the terms specified in the order details or confirmed by Customer Service).
The item remains in its original, unused, unwashed, and undamaged condition.
The item’s packaging, hang tags, and accessories are intact and complete.

II. Cases Ineligible for Return

Returns or refunds may not be requested in the following situations:

Items that have been used or damaged due to human error.
Orders for which the return request deadline has expired.
Returns requested for personal reasons (e.g., simply disliking the item, selecting the wrong size, etc.) in cases where the policy does not support such returns.
Items returned directly without prior authorization.

III. Refund Process

The refund request process is as follows:

Contact Customer Service to submit a return request.
Provide your order number and a description of the issue (please include photos if necessary).
Once your request has been reviewed and approved by Customer Service, we will provide you with the return shipping address.
The refund will be processed after the returned item has been received and verified to be in good order.

IV. Refund Timing

Refunds will be processed once the request has been approved.
Generally, refunds will be credited back to your original payment method within 5–10 business days.
The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your payment platform or bank.

V. Shipping Costs

If the return is due to product quality issues or an error on our part (e.g., shipping the wrong item), we will cover the return shipping costs.
If the return is requested for personal reasons, the return shipping costs may be borne by the customer (subject to the specific circumstances).

VI. Order Cancellation

Orders that have not yet been shipped may be cancelled upon request.
Orders that have already been shipped must be handled in accordance with the standard return process.